Guest Experience Associates at SSA Group, LLC

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Sales, Cash Handling, Teamwork, Communication, Flexibility, Goal-Oriented, Sanitation, Customer Engagement, Problem Solving, Organizational Skills, Hospitality, Cultural Awareness, Safety Awareness, Inclusivity, Sustainability

Industry

Hospitality

Description

Join the SSA Team at Jacksonville Zoo & Botanical Gardens – Create Unforgettable Guest Experiences!” At SSA, we’re more than just a workplace—we’re a hospitality company built on Strength in Relationships, Innovation, and Operational Excellence. As a Guest Service Associate, you’ll be part of a team that brings hospitality to life at one of Jacksonville’s premier attractions. ✨ What We Offer: Flexible scheduling to fit your lifestyle Day and Night Shifts Discounted meals during shifts Free Zoo passes for family & friends A fun, team-oriented work environment where you can grow Guest Experience Associate Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title: Guest Experience Associate Reports to: Guest Services Manager and Assistant Guest Services Manager. Responsibilities Deliver 452 Hospitality to ensure a memorable experience with every interaction with guests and clients. Day-to-day functions of admissions and membership windows. Drive ticket packages and membership growth through daily goals. Maintain compliance with cash-handling procedures. Perform their duties to the best of their abilities and promote an overall best guest experience. Perform other tasks deemed necessary. Maintain a clean, safe, and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Requirements Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed. Driven by cultural attractions and the environment they support. People-person that is guest service-oriented. Comfortable in a sales role, meeting goals and supporting a driven & informed experience. Individual who brings excitement and opportunity to engage with the team and guests. Cashier and cash handling experience a plus. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. Must be able to work in both indoor and outdoor environments, including exposure to varying weather conditions. Position requires standing, bending nor being on your feet for extended periods of time. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units Focuses on removing barriers and empowering growth and opportunity for team members at all levels Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back Previous Experience None Required This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education Employee Assistance Program Get Paid Early Tuition Discount through Partnership College Parental Leave Meal Plan & employee Discounts All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. OFFICE USE ONLY: #LI-DNI

Responsibilities

Deliver exceptional hospitality to ensure a memorable experience for guests. Perform day-to-day functions related to admissions, ticket sales, and maintaining a clean and organized work environment.