Full job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Moranbah Suites are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Housekeeping operations on a part-time basis

This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within housekeeping operations.

Key Responsibilities:

Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
Assist with housekeeping duties including servicing rooms and public areas as required
Provide local recommendations, handle guest requests, and respond to feedback promptly
Support linen handling, room setup, and presentation standards
Ensure guest rooms and public areas are maintained to brand and cleanliness standards
Coordinate with housekeeping and other departments to ensure guest needs are met
Process payments accurately and maintain up-to-date guest records

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Part-time position with a minimum of 10 hours per week
Weekday shifts:
- Scheduled within 8:00am & 6:00pm
Weekend shifts:
- Scheduled within 10.00am & 3.00pm

Responsibilities