THE OPPORTUNITY

As our Guest Experience & Bookings Manager, you’ll play a vital role in shaping how our guests experience our space—from the moment they make a booking to the memories they take home. You’re not just managing reservations; you’re curating moments, building relationships, and driving the kind of experiences that bring people back again and again.
This role is a mix of strategy and service. You’ll be balancing the flow of the dining room, handling high-touch guest communications, growing our private events program, and finding creative ways to fill seats—even on slower nights. We’re looking for someone who knows hospitality is both an art and a business—and thrives in both worlds.

Guest Experience & Communication

• Make every interaction count—whether it’s accommodating an allergy note, helping celebrate a milestone, or just remembering a regular’s favourite table.
• Build long-term relationships with our most loyal guests and corporate clients.
• Be the go-to for special requests and sensitive service moments.
• Share key guest details and upcoming events with the team each week to ensure everyone’s on the same page

Reservation Strategy & Guest Growth

• Manage our reservation platform to ensure smooth service, maximize table availability, and reduce bottlenecks.
• Build partnerships with concierges, local businesses, and tourism groups to increase referrals and new guest visits.
• Keep guest profiles detailed and up to date, helping us tailor each experience to individual preferences.

Guest Experience & Communication

• Make every interaction count—whether it’s accommodating an allergy note, helping celebrate a milestone, or just remembering a regular’s favourite table.
• Build long-term relationships with our most loyal guests and corporate clients.
• Be the go-to for special requests and sensitive service moments.
• Share key guest details and upcoming events with the team each week to ensure everyone’s on the same page.

Operational & Team Support

• Assist with front-of-house service as needed, especially during busy periods or special events.
• Keep public-facing spaces tidy, welcoming, and on-brand.
• Train and support our host team on best practices for guest communication and booking procedures.

Accountability & Standards

• Maintain a high level of professionalism in all communications and guest interactions.
• Follow all policies around health, safety, and data protection—especially when handling sensitive guest information.
• Track and report on key performance metrics like event revenue, no-show rates, and repeat guest frequency.