Guest Experience & Brand Executive at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience Research, Reputation Management, VIP Guest Relations, Brand Consistency, Digital Marketing, Social Media Promotion, Project Coordination, Customer Service, Interpersonal Communication, Administrative Organization, Multitasking, Problem Solving

Industry

Hospitality

Description

Company Description Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments. The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Primary Guest Relations Responsibilities: Designs + conducts guest experience research and analysis Collaborate with department leads on service improvements and champion guest needs. Provide guest and market insights, trends and opportunities to hotel management and all Heartists® Manage hotel reputation and respond to guest feedback via online and guest surveys Organise personalised welcome experiences for VIP guests including cards, amenities and personal greetings Support the welcome experience for VIP Group arrivals at the hotel. Support pre-arrival communications to VIPs, clients and loyalty guests. Brand & Marketing Responsibilities: Assist in coordinating and executing hotel promotional activities and activations Support the creation of digital, print, social and in-house promotional channels to both promote hotel outlets to guests and support guest experience. Maintain brand consistency across all guest-facing collateral in line with hotel brand standards. Coordinate project timelines, supplier communications and production schedules to ensure promotions and brand events are delivered on time. Qualifications What you will bring (but not limited to): A strong interest in launching a career in events and hospitality. A passion for providing outstanding, guest-focused service. Great attention to detail and the ability to multitask with confidence. Excellent communication and organisational skills. Comfort working in a dynamic, administration-heavy environment. A team-player mindset and willingness to learn and grow with your colleagues. Flexibility to work onsite, including very occasionally early mornings, evenings, or weekends. To be successful in this role, you will ideally have: Genuine customer service and interpersonal skills, with a flexible and solutions-focused approach. Clear and professional communication skills, both written and verbal. Strong administrative skills, with a high level of organization and attention to detail. High Level of computer literacy – experience with Delphi, Microsoft Office, or Opera Cloud is a bonus, but not essential. A strong sense of empathy and a commitment to understanding and meeting guest needs. The ability to stay calm under pressure, juggle multiple priorities, and work closely with a collaborative team. Additional Information Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable. Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones. Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role focuses on conducting guest experience research and managing the hotel's online reputation and VIP relations. Additionally, the executive coordinates brand promotional activities and ensures consistency across all guest-facing collateral.