Guest Experience/Butler Manager at Minor International

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Service Background, Guest Interaction, Database Management, Collaboration, Loyalty Program Management, Guest Amenity Standards, VIP List Management, Guest Feedback Analysis, Problem Solving, Front Office Management, Communication Skills, Language Proficiency, Butler Operations Management, Hospitality Experience, Front Office Systems, Personalized Services, Guest Experience Improvement

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Luxury service background essential, ideally with previous experience of handling villas and butlers • Manage a Butler/Palace Host Team • Energized personality that interacts with guests without effort • Track all kinds of guest preferences from several channels and sources and maintain the database • Practice hyper collaboration between all departments to ensure amazing stays of our guests • Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery), including conducting hotel training and driving KPIs • Ensure all guest amenity standards are in place and followed up • Maintain and update the hotel’s VIP list. • Track and analyse guest feedback and propose actions to be taken for improvement. • Work with various systems at the same time (Opera PMS, Outlook, Message Box, Anantara App, Loyalty Systems, Review Pro) • Ensure guests are properly greeted upon their arrival, especially VIP guests • Ensure guests are receiving personalized services • Development and implementation of new initiatives to improve the guest experience • Track amenities cost and prepare monthly report • Prepare monthly reports on guest satisfaction scores and trends within the department • Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Qualifications Previous experience in Front Office and managing Butler operations Luxury hotel experience is must Good Communication skills Experience with Front Office Systems Must be fluent in written and spoken in English and any other major languages (Russian, French, German, Spanish, Korean and Chinese) 3-5 years in related experience or Minimum of 2 years' experience in the same role. Additional Information Relocate to remote area Company Location: Qasr Al Sarab Desert Resort by Anantara

Responsibilities

The Guest Experience/Butler Manager will manage a Butler/Palace Host Team and ensure personalized services for guests, particularly VIPs. They will also track guest preferences, manage feedback, and implement initiatives to enhance the guest experience.