We are willing to meet a highly professional individual with an outgoing personality yet discreet in nature. The perfect candidate will be responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay.
Reports to Guest experience manager

REQUIREMENTS

What You Bring

• Outgoing personality yet discreet in nature.
• Excellent communication skills: skilled at engaging audience .
• Ability to work under pressure and capable in problem solving.
• Needs to work well with people, either guests or staff, and must be able to handle stressful situations while maintaining a positive attitude.
• Fluency in Italian, English is essential for this role.
• Minimum of 3 years experience in a similar role, gained in a luxury environment.
• Pc literate.

ABOUT US

Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.
“With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional”

• Support Guest Experience Manager for assisting in the day to day running of the hotel in various front of house departments.
• Support Guest Experience Manager for ensuring high levels of customer service are achieved and maintained.
• Support Guest Experience Manager in Handling guest complaints and review compliments. Ensures that VIP treatments are extended to VIP Guests.
• Reviews all Guests’ special requests on a daily basis