Guest Experience Coordinator / Concierge at Little Palm Island Resort & Spa, a Noble House Resort

Summerland Key, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention To Detail, Outgoing Personality, Positive Attitude, Time Management, Customer Service, Problem Solving, Team Collaboration, Sales Skills, Knowledge Of Local Attractions, Guest Engagement, Itinerary Creation, Professionalism, High Energy, Adaptability, Reliability

Industry

Description

Description WORK in PARADISE: Here is your opportunity to join the team of the iconic Little Palm Island Resort & Spa. The luxury private island resort, which provides magical escapes to our guests, includes 15 Bungalows, spa, bar lounge, pool, beach and fine dining restaurant overlooking the Atlantic Ocean. Little Palm Island redefines working in paradise. The JOB: As Guest Experience Coordinator / Concierge, your friendly, energic and professional personality will be a major part of our guest's memorable Little Palm experience. In this position, the majority of your time will be spent ensuring our guests are getting the most out of their stay. This position includes, but is not limited to, the following responsibilities: Welcome and farewell to guests upon arrival and departure. Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency. Complete the daily concierge checklist to ensure all standards and procedures are followed. Execute nightly turndown service with attention to detail and consistency. Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed. Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities. Collaborate with the Guest Services team by providing support during peak periods and team member breaks. Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations. Create guest itinerary. Requirements YOU: To be successful in this position, we're looking for team members who are outgoing and thrive on providing an amazing experience for our guests. This role requires excellent communication skills, high energy, time spent outside in the FL sunshine (and sometimes rain) both day and evening shifts, attention to detail and a big smile. You should be efficient, observant, outgoing and personable, always with a positive attitude! Our CULTURE: People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. The OFFER: In return, you are rewarded with a competitive compensation package including commissionable earnings, Health Benefit options, PTO, matching 401K, great travel benefits. Plus, the most beautiful "office" in the Keys. Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Responsibilities

The Guest Experience Coordinator / Concierge is responsible for welcoming guests, resolving inquiries, and ensuring a memorable stay. This includes executing nightly turndown service, upselling amenities, and creating guest itineraries.