Guest Experience Coordinator at Miami Childrens Museum Inc

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Scheduling, Customer Service, Team Leadership, Event Coordination, Inventory Management, Performance Feedback, Multitasking, Sales, Bilingual English/Spanish, Operational Coordination, Training and Mentoring, Guest Relations

Industry

Non-profit Organizations

Description

Description Do you love creating memorable guest experiences, leading teams, and bringing celebrations to life? Miami Children's Museum is seeking an enthusiastic and organized Guest Experience Coordinator to help deliver exceptional experiences for our guests, birthday parties, group visits, and special activities. This role is perfect for someone who enjoys a fast-paced environment, thrives on customer service, and loves balancing people leadership with operational coordination. As a key member of our Museum Experiences team, you'll oversee staff scheduling, support birthday party operations, collaborate with our sales team, and help ensure every guest interaction reflects the Museum's commitment to fun, learning, and hospitality. What You'll Do Coordinate monthly schedules for Playologists, Birthday Party Hosts, and Group Tours Serve as the onsite Floor Manager, providing coaching, support, and leadership to front-line staff Ensure birthday parties are executed smoothly and exceed guest expectations Train, mentor, and support Birthday Party Hosts to maintain exceptional service standards Manage inventory and supplies for birthday parties and special programs Partner with the Sales Team to support bookings, guest communication, and revenue-generating opportunities Oversee operations of the Maker's Space Glass Lab and assist with sales growth initiatives Monitor sales trends and identify opportunities to enhance the guest experience and increase participation Foster a positive, inclusive, and collaborative team environment Other duties as assigned Requirements 1–2 years of experience working in a museum, attractions, hospitality, events, or guest services environment Strong organizational and scheduling skills Excellent communication and customer service abilities Experience leading teams and providing performance feedback Ability to multitask and adapt in a dynamic environment Sales experience is a plus Bilingual English/Spanish is preferred Ready to help create memorable experiences every day? We'd love to hear from you!

Responsibilities

The Guest Experience Coordinator oversees staff scheduling and serves as the onsite Floor Manager to ensure high-quality guest interactions. They are responsible for managing birthday party operations, coordinating group visits, and supporting sales growth initiatives.