Guest Experience Coordinator at Orlando Informer

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

24.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Organizational Skills, Communication Skills, Detail-Oriented, Problem Solving, Social Media Engagement, Guest Experience, Planning, Execution, Documentation Improvement, Personalized Communication

Industry

Travel Arrangements

Description

Orlando Informer is offering the opportunity to be part of a team of smart, creative people who are bringing unique experiences and lifetime memories to families across the world. If you are a customer-service professional with great empathy and organizational and communication skills, you can put your expertise and talents to work to help others. Orlando Informer is a theme-park vacation-planning company founded in 2011. Every year, we help millions of people plan a better vacation to Orlando’s biggest tourist destinations. Since 2015, our private events (Orlando Informer Meetups) have provided thousands of guests with the opportunity to experience after-hours access and unique opportunities at their favorite parks. Orlando Informer is also an authorized retailer of theme-park tickets. We’re looking for a guest-service champion. You should be able to preemptively foresee and resolve guest-service concerns before they occur, pitch and execute ideas to surprise and delight our guests, and resolve customer concerns as they arise. This role will require you to be empathetic to each guest, detail-oriented, and efficient. You should also be incredibly comfortable with written and verbal communication. Orlando Informer is a small, nimble, and remote-first company, so you may have the opportunity to experience many areas of our business. With this in mind, here are some of the major responsibilities of this role: Answer questions, provide guest service, and resolve concerns for our Orlando Informer Meetups, theme park admission products, and hotel bookings across all channels – telephone, live chat, text, email, Instagram, Facebook, and X Assist in planning and executing surprise-and-delight opportunities Suggest improvements to both internal and external self-service documentation and processes Work to further our goal of providing personalized communication and experiences to each of our guests Moderate and engage via social-media channels to reinforce our brand and provide immense value to readers Other duties as assigned Hourly pay: $20.50 - $24.00/hour This is a remote position, but Florida residency is required. 2 days of availability required - Saturday and Sunday. Our normal hours of operation are 9 am - 6 pm. Some Fridays and some nights (approximately 15-20 per year) may be occasionally required based on business demands. Temporary weekday availability will be required for training. Full, in-person availability is required during our Orlando Informer Meetup weekends. The currently announced Orlando Informer Meetup dates in 2025 are: November 14-15, 21-22, December 5-6, and 12-13. All-day availability is required on these dates. A high school diploma or GED is required. A degree or enrollment in a college/university earning a degree in hospitality, English, marketing, or communications is preferred. Two or more years of direct guest-service experience. Experience at a brand nationally known for its customer service is preferred. A deep understanding of and passion for Central Florida theme parks is required. In addition to competitive compensation, Orlando Informer also offers: Paid vacation time Company-matched 401(k) plan Orlando theme-park access Remote work flexibility

Responsibilities

The Guest Experience Coordinator will answer questions, provide guest service, and resolve concerns for Orlando Informer Meetups and related products. They will also assist in planning surprise-and-delight opportunities and suggest improvements to documentation and processes.