Guest Experience Coordinator at San Pedro Fish Market LLC

Long Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

18.87

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Teamwork, Flexibility, Professionalism, Bilingual, Problem Solving, Time Management, Attention to Detail, Hospitality Knowledge, Positive Attitude, Learning Ability, Computer Skills, Safety Knowledge

Industry

Food and Beverage Services

Description

Job Details Job Location: San Pedro Fish Market - San Pedro, CA 90731 Position Type: Full-Time/Part-Time Salary Range: $17.87 - $18.87 Hourly Job Shift: Any At San Pedro Fish Market, our Guest Experience Coordinator is the key to managing the guest's experience and exceeding their expectations in our fast-paced, exciting and family-oriented restaurant. The Guest Experience Coordinator must embody our "guest-first" attitude and be passionate about creating a memorable experience by managing the line, answering questions and properly directing guests to maintain an efficient flow throughout the restaurant. San Pedro Fish Market is a family owned and operated business that is rooted in the idea that there are no employees here, just family. With a rich history of serving multi-generational families for the past 65 years, we are proud to continue the legacy of taking care of our community, our guests and our family. All position responsibilities must be performed in accordance with city, state, federal and Company policy. We welcome your inquiries. PERKS: Medical, dental and vision health benefits 401(K) Retirement Paid sick & vacation time Discounted/Free employee meal Family & Friends discounts POSITION DUTIES AND RESPONSIBILITIES: •Graciously and energetically greet all guests upon arrival and thank them upon departure. •Maintain constant interaction with guests by answering questions, providing information and direction to create the perfect SPFM experience. •Responsible for maintaining guest flow into the restaurant and appropriate seating levels by communicating effectively with fellow coordinators, crew members, and management. •Provide guests with the Company's history, story and other interesting facts to create excitement and engagement. •Maintain up-to-date information on our menu, fresh seafood offerings and restaurant layout. •Uphold the cleanliness of the guest line and surrounding area. •Always present a professional, warm, welcoming, and approachable demeanor, with a positive attitude, towards all throughout the work shift. •Maintain a polished and professional appearance. •Other duties as assigned by management. Qualifications EDUCATION AND CERTIFICATIONS: • High School Diploma or equivalent. • 1+ year of related experience in a similar work environment. • Bi-lingual (English/Spanish) highly preferred. KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to communicate professionally and effectively with others. • Flexibility to work nights, weekends, holidays and overtime. • Ability to read, write, and comprehend English. • Ability to read, interpret, and understand an extensive variety of work-related instructions and documents pertaining to Company operations, safety, finance, HR, and payroll. • Basic computer skills, including Internet use, E-mail, and typing skills. • Ability to use the Company’s timekeeping system and point of service system. • Ability and willingness to learn and apply new work skill sets and concepts. • Working knowledge of city, state, and federal hospitality laws and regulations.

Responsibilities

The Guest Experience Coordinator is responsible for managing the guest experience, greeting guests, and maintaining an efficient flow throughout the restaurant. They also provide information about the company and menu while ensuring cleanliness and a welcoming atmosphere.