Guest Experience Curator - Twin Farms at Relais & Châteaux Park-Hotel Egerner Höfe

Barnard, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

30.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality, Guest Experience Design, Organizational Skills, Attention To Detail, Emotional Intelligence, Professional Communication, Discretion, Resourcefulness, Adaptability, Independent Decision Making, Pre-arrival Planning, Collaborative Coordination

Industry

Hospitality

Description

Company Description Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service. Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do. Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws. Job Description The Guest Experience Curator serves as the pre-arrival steward of each guest’s stay, thoughtfully shaping the experience in advance so that every detail feels intentional, personal, and seamless. Unlike traditional concierge roles that focus on off-property access, this position centers on designing the on-property journey, from arrival logistics and dining preferences to activities, spa experiences, and meaningful celebrations. This role is well-suited for hospitality professionals who have honed their craft in Forbes Five-Star, Relais & Châteaux, or similarly refined environments and who understand that true luxury is anticipatory, understated, and deeply human. Qualifications Experience in Forbes Five-Star, Relais & Châteaux, or comparable luxury hospitality environments A refined service style rooted in professionalism, discretion, and emotional intelligence Exceptional organizational skills and attention to detail, with the ability to manage multiple guest journeys simultaneously Clear, confident communication skills suited to high-expectation guests and collaborative service teams Sound judgment and the ability to make thoughtful, independent decisions aligned with luxury service standards Resourcefulness, adaptability, and calm presence in a high-touch hospitality environment Flexibility and reliability, including availability to work weekends and holidays Education & Training High school diploma or equivalent required Valid driver’s license with a clean driving record Working Conditions A balance of focused pre-arrival planning and collaborative coordination Close interaction with multiple departments across the property Typical shifts are 8–9 hours and include weekends and holidays Occasional schedule flexibility required based on operational needs Partial hybrid work available for Vermont and New Hampshire residents Additional Information At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth. Our benefits include: Health, dental, and vision insurance with employer contributions Complimentary life insurance 401(k) retirement plan with employer match Paid vacation, holidays, and sick time Employee Assistance Program (EAP) with confidential support and resources Relocation and travel assistance for select roles Daily staff meal Training, professional development, and tuition assistance Competitive wages Employee referral bonuses Exclusive dining and lodging privileges Because taking care of our people isn’t a perk,it’s a tradition. Department: Reception Staff Compensation: USD 24 - USD 30 - hourly

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Responsibilities

The Guest Experience Curator designs personalized on-property journeys for guests, focusing on pre-arrival planning and intentional detailing. This includes managing arrival logistics, dining preferences, activities, and special celebrations to ensure a seamless luxury stay.