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Guest Experience Executive at Accor

Makassar, South Sulawesi, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Functions, Staff Rostering, Room Assignment, Requisition Order, Basic Training, Coaching, Problem Solving, Opera (PMS), Communication Skills, Time Management, Multi-tasking, Guest Services Operations

Industry

Hospitality

Description

Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel. Job Description Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay. Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes. Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues. Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service. Works with all departments to ensure seamless service. Perform other duties as assigned. Qualifications Excellent written and communication skills in English and ability to communicate in a second language Good technical knowledge of Heart of House and Guest Services Operations Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching Effective multi-tasking and time management skills Knowledge and experience in problem solving Has knowledge of Opera (PMS) Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

The Executive is responsible for supervising and directing the Guest Experience team to ensure personalized care is delivered to all hotel guests throughout their stay, managing the guest experience through seamless processes. This role also involves upholding a flawless impression of services and accommodating all guest needs while collaborating with other departments.