Guest Experience Executive at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience Management, F&B Services, Concierge Services, Staff Rostering, Opera PMS, Problem Solving, Time Management, Interpersonal Skills, Coaching, Multi-tasking, Customer Service, Team Leadership

Industry

Hospitality

Description

Company Description At Pullman Singapore Orchard, progress is woven into every experience we create — from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive — where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable. Job Description The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay. Primary Responsibilities Manages the guest journey from pre-arrival to post-departure Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay. Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes. Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues. Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service. Works with all departments to ensure seamless service. Perform other duties as assigned. Qualifications Knowledge and Experience Minimum ‘O’ level qualification Excellent written and communication skills in English and ability to communicate in a second language Good technical knowledge of Heart of House and Guest Services Operations Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching Effective multi-tasking and time management skills Knowledge and experience in problem solving Has knowledge of Opera (PMS) Additional Information Possess strong interpersonal skills. Understand and addresses guests and/or colleagues needs. Train and motivate colleagues. Create and maintain a cohesive environment for the team. Focus on service with an eye for detail and an approachable attitude. Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. Prioritise and organize work assignments and delegates work effectively. Self-motivated and show good initiative in a dynamic environment. Ensure security and confidentiality of guest and hotel information. Possess good computer and property management system skills Embrace and responds to change effectively Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage the daily operations of the Executive Club Lounge and oversee the guest journey from pre-arrival to post-departure. Supervise the Guest Experience team to ensure personalized care and seamless service delivery across all hotel departments.