Guest Experience Executive at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience Management, F&B Service, Concierge Services, Staff Supervision, Opera PMS, Problem Solving, Time Management, Interpersonal Skills, Staff Rostering, Coaching, Multi-tasking, Customer Service

Industry

Hospitality

Description

Company Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions. Job Description The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay. Primary Responsibilities Manages the guest journey from pre-arrival to post-departure Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay. Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes. Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues. Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service. Works with all departments to ensure seamless service. Perform other duties as assigned. Qualifications Knowledge and Experience Minimum ‘O’ level qualification Excellent written and communication skills in English and ability to communicate in a second language Good technical knowledge of Heart of House and Guest Services Operations Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching Effective multi-tasking and time management skills Knowledge and experience in problem solving Has knowledge of Opera (PMS) Additional Information Possess strong interpersonal skills. Understand and addresses guests and/or colleagues needs. Train and motivate colleagues. Create and maintain a cohesive environment for the team. Focus on service with an eye for detail and an approachable attitude. Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. Prioritise and organize work assignments and delegates work effectively. Self-motivated and show good initiative in a dynamic environment. Ensure security and confidentiality of guest and hotel information. Possess good computer and property management system skills Embrace and responds to change effectively Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage the daily operations of the Executive Club Lounge and oversee the guest journey from pre-arrival to post-departure. Supervise the Guest Experience team to ensure personalized care and seamless service delivery across all hotel departments.