Guest Experience Executive

at  ROHEI CORPORATION PTE LTD

POSITION SUMMARY

The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy.
He/She is required to be service-oriented. Proactive in looking after our learners’ needs. Able to work independently and with teams. Prepared to handle multiple and concurrent tasks and is willing to work on compressed work week and long hours.

When supporting Face-to-Face programme, He/She will be tasked to:

• Setup and teardown training rooms and support activity used to facilitate learning and experience
• Usher and register learners in accordance to internal SOP and government compliance
• Facilitate activities during learning sessions (e.g. role playing)

When supporting remote learning programme, He/She will be tasked to:

• Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)
• Assist trainers in facilitating activities during the remote learning sessions (e.g. breakout rooms)
• Prepare collaterals for remote learning parcels - Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)

MANAGING STAKEHOLDERS AND GUEST EXPERIENCE

• Attend to inquiries and feedback from stakeholders, ensuring their concerns and suggestions are acknowledged and addressed professionally and in a timely manner.
• Communicate with internal stakeholders on event requirement to ensure smooth execution
• Deliver exceptional hospitality and go the extra mile to elevate the guest experience pro-actively
• Support Head of Department to implement departmental or cross-functional initiatives

Education:

• Local Polytechnic Diploma (Required

Experience:

• Hospitality/ Tourism/ Events Management: 2 years (Required

THIS IS A CONTRACT ROLE WITH POSSIBILITY OF CONVERSION INTO PERMANENT POSITION.

Job Types: Full-time, Contract
Pay: From $1.00 per month

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Local Polytechnic Diploma (Required)

Experience:

• Hospitality/ Tourism/ Events Management: 2 years (Required)

Work Location: In perso