Guest Experience Expert (Aris Meeha-Chinese Speaking) at Courtyard by Marriott Somerset KY

Minsk, , Belarus -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Personalized Service, Cultural Awareness, Communication, Problem Solving, Attention to Detail, Initiative, Luxury Service, Record Keeping, Team Coordination, Discretion, Professionalism, Bespoke Service, Guest Relations, Chinese Language, English Language

Industry

Hospitality

Description

POSITION SUMMARY POSITION SUMMARY Our roles go beyond delivering seamless check-ins and check-outs. At The Ritz-Carlton, we are committed to creating memorable and personalized experiences for our guests. As an Aris Meeha (Butler), you will take ownership of the guest journey, delivering intuitive, bespoke service that reflects our commitment to luxury and excellence. The Aris Meeha takes initiative in providing a wide range of personalized services, serving as a single point of contact for assigned guests throughout their stay. You are empowered to anticipate needs, resolve requests, and curate meaningful experiences—whether assisting with in-villa arrangements, coordinating special requests, or sharing insights that enhance the guest’s stay. Every interaction is an opportunity to create a lasting impression. CORE RESPONSIBILITIES Deliver highly personalized, anticipatory service to assigned guests throughout their stay Act as a cultural and linguistic liaison for Chinese-speaking guests, ensuring clear communication and comfort Coordinate guest requests across departments to ensure seamless service delivery Handle operational needs, guest inquiries, and special arrangements with discretion and professionalism Maintain accurate records, complete reports, and follow established procedures Uphold The Ritz-Carlton Gold Standards in every guest interaction SUCCESS PROFILE Regardless of position, success at The Ritz-Carlton is built on a commitment to: Creating a safe and respectful workplace Adhering to company policies, procedures, and confidentiality standards Protecting company assets and upholding quality standards Maintaining a professional appearance, grooming, and communication style This role requires being on your feet for extended periods and taking a hands-on approach to service, including moving, lifting, carrying, pushing, pulling, and placing items weighing up to 10 pounds without assistance. Flexibility and attention to detail are essential to delivering exceptional service consistently. PREFERRED QUALIFICATIONS Language: Fluent in Chinese (Mandarin) with business-level English proficiency Experience: Previous Butler, Guest Relations, or similar guest-facing role within a luxury resort or hotel environment Strong cultural awareness and a passion for delivering bespoke luxury service At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Responsibilities

Deliver highly personalized service to assigned guests and act as a liaison for Chinese-speaking guests. Coordinate guest requests and handle inquiries with professionalism.