Guest Experience Expert (Concierge, i-Job Program) at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Concierge Operations, Bell Operations, Customer Satisfaction, Local Attraction Information, Reservation Making, Ground Transportation, Luggage Handling, Traffic Management, Cash Handling, Coordination, Safety Procedures, Communication, Grooming Standards, SOP Compliance

Industry

Hospitality

Description

JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. Always providing service with a smile. DUTIES AND RESPONSIBILITIES 1. Assisting guests and patrons by opening their car doors in the absence of the Doorman. 2. Maintains the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to Bell Captain and FO Managers. 3. Perform daily Concierge and Bell Service duties which includes, but not limited to: * Providing hotel guests with information about local attractions, * Providing hotel guests with reservations-making at restaurants and attractions, * Providing hotel guests with information about services and facilities of hotel, * Assisting hotel guests with ground transportation arrangements, * Escort arriving and departing guests in a pleasant and respectful manner, * Ensures extreme care and attention when handling guests’ personal items, * Delivery of packages and luggage for internal and external guests, * Maintains short-term and long-term luggage storage, * Maintains smooth traffic at the Hotel’s forecourt in the absence of Doorman * Ensures to utilize the Bellman Movement Log for all completed guests’ requests for the day * Greet arriving guests and provide direction and escort to the Front Desk * Assists departing guests for transportation arrangement or luggage storage requests, * Always offering further assistance for all guests 4. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties. 5. Attend daily briefing and 15 minutes training. 6. Performing the doorman duties as assigned by Bell Captain or FO Managers. 7. Ensure function sheet displayed on notice board is updated in the absence of Bell Captains. 8. Maintain cleanliness and order at the Concierge Counter, Bell Stand and hotel lobby. 9. Deliver messages, mails and parcels to the guest’s room and administration offices. 10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly. To inform Bell Captain for requisition should operational stocks run low. 11. Understanding of hotel’s safety features and procedures. 12. Maintain close and effective communication with other departments. 13. Maintain effective service in line with the Hotel’s Corporate Image 1. Company’s Grooming Standard 2. Standard Operation Procedures 3. Departmental Policies 4. Corporate Policies 14. Cash/Bank Handling 15. Process all payment methods in accordance with Accounting procedures and policies. 16. Follow property control audit standards and cash handling procedures (e.g., blind drops). 17. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. 18. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. 19. Transport bank to/from assigned workstation, following security procedures. 20. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. 21. To ensure and follow established procedures and compliance as per LSOP guidelines. 22. Any other duties as may be assigned from time to time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The role is responsible for the daily services of the Concierge and Bell operations, focusing on ensuring guest satisfaction and comfort while maintaining the cleanliness of the desk area and always providing service with a smile. Duties include assisting guests with transportation, information, luggage handling, traffic flow management, and performing assigned doorman duties.