Guest Experience Expert Guest Service Associate Grosvenor Square

at  Marriott International Inc

Job Number 24138823
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
To assist our guests efficiently, courteously and professionally in all Front Office related functions. To maintain Marriott’s high standard of hospitality at all times. To have a thorough knowledge of all Front Office operations. Is creative and quick in resolving discrepancies, moving blocks to minimize waits, clearing queue, handling reservations in a timely manner and verifying rooms’ status. Has a full understanding of blocking guaranteed room types strategically, to accomplish daily blocking goals.

Please refer the Job description for details