ADDITIONAL INFORMATION

Job Number25091806
Job CategoryRooms & Guest Services Operations
LocationLondon Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
A key guest facing associate position, responsible for providing world class customer service that surprises, delights, and creates memories for the hotel guests on each and veery interaction. The role includes assisting our guests in a warm, engaging, and professional manner in all Guest Service-related functions within Front Desk, Switchboard Operations. Always Maintaining Marriott’s high standard of hospitality by providing engaging, compelling, and personalized service that exceeds expectations; to all guests including VIPs, Bonvoy Elite members, and long stay and repeat guests. A multi-faceted role that encompasses all aspect of Front Desk operations by driving innovative use of technology and classic hospitality skill sets to provide the highest quality of guest experience across the front of house operations at London Marriott Grosvenor Square.

Please refer the Job description for details