Guest Experience Expert - Intern at Courtyard by Marriott Somerset KY

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Building, Problem Solving, Conflict Resolution, Hospitality, Attention to Detail, Communication, Sales Skills, Teamwork, Adaptability, Time Management, OPERA System, Guest Experience, Loyalty Programs, Negotiation, Service Excellence

Industry

Hospitality

Description

Explore an exciting new career path with Marriott International at Pier One Sydney Harbour. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure. We are excited to announce an opportunity for a Guest Experience Expert to join our dedicated team at Pier One Sydney Harbour Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you. Role Overview: As the Guest Experience Expert, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay. Key Responsibilities: You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience. Manage all aspects of the front office department, tending to the guests and exceeding their expectations. Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings Drive loyalty through our loyalty programs and guest experiences About You: Experience with OPERA property management system or similar Have at least 2 year experience preferably within a high volume environment Opera experience preferred however not required Outstanding relationship building skills Excellent customer service experience Confidence and skills to up sell and promote our venues Passion for the Hospitality Industry Learn, think and grow and continue to evolve in your role Benefits The best hotel training opportunities and internationally recognized training programs by Marriott International Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program Join us at Pier One Sydney Harbour and be part of our dedication to excellence in service. We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

As a Guest Experience Expert, you will deliver exceptional guest experiences through front desk and guest service duties. You will manage day-to-day operations of the Front Office, handle check-ins and check-outs, and resolve guest inquiries and service-related concerns.