Guest Experience Expert - London Marriott Hotel Regents Park at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

12.8

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in Processing, Check-out Processing, Payment Processing, Reservation Management, Problem Solving, Multi-tasking, Communication Skills, Customer Service, Conflict Resolution

Industry

Hospitality

Description

We are looking for a passionate Guest Experience Expert to join our amazing team at London Marriott Hotel Regents Park. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you’ll make. First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. Perks you deserve. * Personal coaching to support you in your day-to-day job and development and training opportunities. * Special discounted room rates for 9,000+ Marriott hotels worldwide for you, your family and friends. * 50% discount on Food & Beverage when dining in the hotel. * Start with 28 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary! * Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! * ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know! * Complimentary staff uniform dry cleaning - we do like to make an impression * Complimentary meals on duty. What you’ll do * Process guest check-ins, assigning rooms and activating room keys. * Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns. * Answer, respond to and process all guest calls, messages, questions or concerns. * Give guests information and directions regarding property and local areas of interest. * Process check-outs and resolving any disputed charges. * Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques * Confirm reservations and cancellations, running daily reports on the number of arrivals and departures. What we’re looking for * A warm, people-oriented demeanor * A team-first attitude * Positive outlook and outgoing personality * Flexibility, problem-solving skills, and multi-tasking ability * The ability to stand, sit or walk for extended periods of time across a work shift. LONDON MARRIOTT REGENTS PARK London Marriott Hotel Regents Park offers everything you need to experience England’s capital city in style. Ideally situated in Northwest London, just steps from Regent’s Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we’ll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Manage the guest arrival and departure process, including check-ins, check-outs, and payment processing. Act as a primary point of contact for guest inquiries and coordinate with housekeeping to ensure room readiness.