ADDITIONAL INFORMATION

Job Number25142729
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

JOIN OUR LADIES & GENTLEMEN - GUEST EXPERIENCE EXPERT

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

POSITION SUMMARY:

• Warmly welcome guests and assist with check-in, check-out, and billing processes
• Support daily front office operations to ensure a smooth and efficient guest experience
• Respond to guest enquiries with professionalism, care, and attention to detail
• Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
• Assist with the pre-arrival process, including guest preferences and room allocations
• Take reservations and accurately handle cash and credit card transactions
• Build meaningful connections with guests to encourage return visits and positive reviews
• Demonstrate strong written and verbal communication in all guest and team interactions
• Apply problem-solving skills to resolve guest concerns quickly and effectively
• Utilize OPERA PMS and draw on prior luxury hotel experience (Marriott preferred) to support operational excellence

Please refer the Job description for details