ADDITIONAL INFORMATION

Job Number25138856
Job CategoryRooms & Guest Services Operations
LocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert to feel empowered by career growth opportunities in a people-first environment.

POSITION SUMMARY:

• Rise with us and assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, engage and inspire guests through each guest experience
• Support the front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

Please refer the Job description for details