Guest Experience Expert - Overnight at Courtyard by Marriott Somerset KY

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Check In, Check Out, General Enquiries, Front Office Support, Cash Handling, Credit Card Responsibilities, Hotel Knowledge, Relationship Building, Problem Solving, Self-Motivation, Fast-Paced Environment, Can-Do Attitude, Overnight Shifts

Industry

Hospitality

Description

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert - Overnight to feel empowered by career growth opportunities in a people-first environment. Position Summary: Rise with us and assist guests arriving and departing the hotel through the check in and departure process Handle general enquiries, engage and inspire guests through each guest experience Support the front office team in general operational tasks Take guest reservations and perform cash handling & credit card responsibilities Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings About You: Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Able to work overnight shifts Our benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Responsibilities

Assist guests with the check-in and departure process while handling general inquiries. Support the front office team with operational tasks and take guest reservations.