Guest Experience Expert (Part-Time) at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk operations, Guest relations, Check-in and departure, Cash handling, Credit card processing, Opera property management system, Luxury hospitality, Customer service, Problem solving, Communication, Attention to detail, Reservation management

Industry

Hospitality

Description

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Manager, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. The Ritz-Carlton, Melbourne Rising 80 stories above the city, The Ritz‑Carlton, Melbourne is an elevated luxury destination offering breathtaking views across Melbourne, Port Phillip Bay, and the surrounding ranges. Home to 257 elegantly appointed rooms and suites, the hotel delivers a refined, residential‑style experience supported by world‑class facilities, including the award‑winning Atria restaurant, the exclusive Ritz‑Carlton Club Lounge, a sophisticated sky‑high lobby lounge, and immersive spa and wellness facilities. Core Responsibilities As part of our Front Desk team, you will work at the heart of this elevated environment, representing a brand renowned for its legendary service, attention to detail, and genuine care. This is an opportunity to join a hotel that celebrates Australia’s rich cultural stories while setting the benchmark for luxury hospitality and personalised guest experiences. * Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process. * Handle general enquiries, going above and beyond with each guest experience. * Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings. * Support the front office team in general operational tasks. * Take guest reservations and perform cash handling & credit card responsibilities. * Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations. About You * Experience with OPERA property management system or similar. * Relevant experience in a luxury setting preferred. * Working rights in Australia. * Enthusiastic to escalate your career. * Self-motivated, driven and energized in a fast-paced environment. * Armed with smart solutions and a can-do attitude. Benefits You Deserve * Enjoy complimentary meals every day in our Employee Dining Room. * You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments. * Earn more when you successfully refer a new employee. (Terms & Conditions apply) * Birthday Perks: enjoy your special day with a paid day off * We celebrate your success through awards and recognition events. * Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks. * Opportunities to participate in a vibrant calendar of fun, associate-focused events. * Dedicated appreciation events to honour your career milestones with the company. * Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International. * 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing. * Receive 20% off in all food and beverage outlets within Marriott properties. * Relax and recharge with 20% off treatments in The Ritz-Carlton Spa. Please note, all candidates applying for this role must have obtained the right to work in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process. At The Ritz-Carlton, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

You will manage guest arrivals and departures while providing exceptional service and handling general inquiries. Additionally, you will support front office operations, process payments, and maintain expert knowledge of the hotel and local area.