Guest Experience Expert at Springhill Suites by Marriott IndianapolisWestfield

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Customer Service, Relationship Building, Attention To Detail, Problem Solving, Team Support, Communication, Operational Tasks, Billing Verification, Knowledge Of Local Area, Engagement, Inspiration, Self-Motivation, Fast-Paced Environment, Can-Do Attitude, Property Management Systems, Career Development

Industry

Hospitality

Description

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits. Position Summary: Handle general enquiries, engage and inspire guests through each guest experience Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings Support your Front Office team with general operational tasks Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity Assign rooms according to guest requests and preferences whenever possible Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings Plan and execute team building activities so associates feel valued for their contributions Ensure all guest’s requirements and requests are anticipated and completed in a timely manner Be the main point of contact for all external & internal clients for the department Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner About You: Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now! Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Guest Experience Expert is responsible for handling general inquiries and engaging with guests to enhance their experience. They will also support the Front Office team and ensure guest requests are met promptly.