Guest Experience - Group Sales Coordinator at SSA Group, LLC

Norwalk, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Group Sales Coordination, Guest Experience Operations, Reseller Program Management, Communication, Interpersonal Skills, Organization, Detail-Oriented, POS Systems, Invoicing, Accounts Receivable Tracking, Scheduling, Frontline Support, Service Recovery, Cash Handling, Compliance, Hospitality

Industry

Hospitality

Description

Group Sales Coordinator Who We Are SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on best practices in our industry — we customize them for each partner to continually raise the bar. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it. Reports To: Guest Experience Manager Job Summary The Group Sales Coordinator supports the execution of group sales and reseller programs while assisting with day-to-day guest experience operations. This role serves as a key onsite support partner to the Guest Experience Manager, General Manager, and Central Admissions Team by coordinating group sales activity, maintaining relationships with groups and resellers, and ensuring accurate order processing and guest communication. While this role does not own sales strategy or departmental leadership, the Group Sales Coordinator plays an important role in delivering 452 Hospitality through organized execution, proactive communication, and frontline guest support. Key Responsibility Areas Group Sales & Reseller Support Support the execution of established group sales and reseller strategies in partnership with the Guest Experience Manager and Central Admissions Team Serve as an onsite point of contact for group and reseller inquiries, providing timely and accurate information Assist with outreach and coordination for corporate, community, and school group partnerships, including local businesses and schools Coordinate school group and field trip sales processes, including scheduling, communication, and operational details Process all group sales and reseller orders within the POS system, including customer setup, payment terms, invoicing, and basic accounts receivable tracking Maintain organized records related to group sales activity, reservations, and partner communications Deliver 452 Hospitality to ensure a positive and memorable experience with every group interaction Guest Experience Support Support daily guest experience operations relevant to SSA oversight Assist the Guest Experience Manager with frontline team coordination, including training support, daily assignments, and shift coverage Ensure frontline teams have accurate information to efficiently support guests and respond to inquiries Support Contact Center operations by assisting with call coverage and guest follow-up as needed Assist with the execution of established performance incentives for frontline staff Observe and report guest experience opportunities or concerns to the Guest Experience Manager Support service recovery efforts by assisting with guest inquiries, concerns, and complaints when needed Operations & Compliance Support Follow and support established cash handling procedures in collaboration with the Administrative Operations team Report POS system issues to appropriate leadership and the SSA IT Systems team Maintain knowledge of and compliance with company policies, procedures, and applicable local, state, and federal laws Maintain a clean, safe, and organized work environment Perform other tasks as assigned to support the operation IDEA + Belonging Promote an inclusive, supportive, and respectful environment for team members and guests Support sustainability and conservation initiatives through daily work practices Participate in community engagement and unit-led initiatives that support giving back Job Requirements Thrives in a fast-paced environment Comfortable supporting group sales, reseller coordination, and guest experience operations Strong interpersonal and communication skills, both in person and remotely Organized and detail-oriented with the ability to manage multiple tasks and priorities Guest-focused mindset with a passion for hospitality and cultural attractions Comfortable working toward established sales and service goals Basic computer proficiency, including POS systems and standard office tools Energetic, reliable, and eager to contribute to team success Previous Experience One year of experience in a hospitality or guest-facing environment Sales or customer service experience preferred Prior leadership or supervisory experience not required Must be 18 years or older Additional Information This is not an exhaustive list of responsibilities. SSA Group reserves the right to revise the job description or assign additional duties as needed based on business needs. Compensation and Benefits Full-Time, non-exempt, eligible for overtime pay. Paid Time Off plan: up to 144 hours based on tenure. Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. Up to 40 hours Paid Bereavement. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts where applicable Tuition Discount through Partnership College Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Responsibilities

The Group Sales Coordinator supports the execution of group sales and reseller programs while assisting with daily guest experience operations, serving as a key onsite support partner for management teams. This role involves coordinating group sales activity, maintaining partner relationships, ensuring accurate order processing, and delivering frontline guest support.