Guest Experience & Growth Lead at Hand & Stone - 200 University Blvd - Round Rock, TX

Bordentown Township, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

48.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Leadership, Customer Service, Membership Sales, Scheduling, Communication, Team Development, Client Connection, Menu Knowledge, Cleanliness Standards

Industry

Description

Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development 401(k) matching Free food & snacks Guest Experience & Growth Lead (Growth Track Role) We have a Guest Experience & Growth Lead position available. This is for someone who: Is confident with sales Wants growth opportunity Enjoys leading by example Is motivated by performance bonuses This role: Starts at hourly pay Includes membership conversion bonuses Has leadership growth potential Would eventually help lead and develop the front desk team Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. Part time and full time positions available! What sets Hand & Stone Apart: Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities. Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment. Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles. Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP) Our Spa Associates: Meet membership sales goals. Have a detailed knowledge of the menu of services Provide excellent customer service to members and guests, while building lasting connections. Effectively communicate sales, promotions, and service options with clients Uphold spa cleanliness standards Answer phones, schedule appointments, and file documents Perform various other duties as assigned Compensation Base rate - 15.49 per hour PLUS $30 commission on every membership sold! 10% commision on retail products sold Compensation: $18.00 - $48.00 per hour At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Responsibilities

Spa Associates are responsible for creating 5-star experiences by connecting with clients and co-workers, upholding cleanliness standards, answering phones, scheduling appointments, and meeting membership sales goals. This role involves effectively communicating sales, promotions, and service options to clients while building lasting connections.