Guest Experience - Guest Experience Host PT at Nashville Soccer Club

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

20.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Wayfinding, Mobile Ticketing, Conflict Resolution, Stadium Operations, Communication, Teamwork, Crowd Management

Industry

Spectator Sports

Description

NO PHONE CALLS OR EMAILS, PLEASE. Thanks for your interest! Due to the volume of applications, we’re unable to respond to individual status inquiries. If selected to move forward, you’ll hear from our HR team at Nashville Soccer Club. About Nashville SC & GEODIS Park Nashville Soccer Club is more than a team—it’s a family. We’re passionate about our community, the sport of soccer, and creating a positive culture for associates and fans alike. Based in America’s “It City,” Nashville SC has quickly become one of the fastest-growing soccer hubs, highlighted by world-class events and the opening of GEODIS Park in 2022—the largest soccer-specific stadium in Major League Soccer. Nashville SC is seeking part-time Guest Experience Hosts to be the frontline representatives who create memorable matchday experiences and ensure every fan feels welcome at GEODIS Park. RESPONSIBILITIES: Act as a frontline representative assisting with guests and staff at all entry points of the stadium Secure gates and access points to ensure guests do not enter without an appropriate ticket/credential Direct fans around facility and communicate stadium policies to guests Affectively answer guest questions with regards to wayfinding and assisting with mobile ticketing Understand the Stadium layout and policies and procedures Respond to guest concerns in a respectful and calm manner and appropriately escalate issues Assist with stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc. Supervisory positions available QUALIFICATIONS: Available for 6-8 hours, 15-20 times per year, and available to attend all necessary in-person and virtual training as a prerequisite for employment. Must enjoy speaking and interacting with others in a warm, and respectful manner. Able to stand, walk or walk up and down stairs throughout an event. Must enjoy helping others and working within a team environment. Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Responsibilities

Serve as a frontline representative managing stadium entry points and assisting guests with wayfinding and mobile ticketing. Ensure stadium policies are communicated effectively and escalate guest concerns appropriately.