LOCATION DESCRIPTION

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Guest Experience Host to join the team.
The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

THE ROLE

As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve, smooth, special, and memorable.

RESPONSIBILITIES:

Greet guests with warmth and enthusiasm, creating a memorable first impression
Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
Provide expert knowledge on the resort, Chester Zoo, and local area activities
Coordinate guest requests, special occasions, and bespoke experiences
Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
Handle queries, feedback, and issues in a positive and solution-focused manner
Assist guests with luggage handling and transportation to their rooms
Provide valet parking service and ensure safe handling of guest vehicles