Guest Experience Host at Eldorado Hotel & Spa

Santa Fe, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

18.25

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Multitasking, Poise, Computer Technology, Reservation Management System, Point Of Sale System, Microsoft Office Suite, Problem Solving, Confidentiality, Guest Relations, Upselling, Professionalism

Industry

Hospitality

Description

Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Part-time & Full-time Hourly Position Starting at $16.00 - $18.25 DOE plus benefits.Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa. Position Purpose: The Guest Experience Host sets the tone for the Heritage experience alongside all other Guest Experience Hosts, and is part of the main point of contact for duration of a guests stay. The Guest Experience Hosts are expected to be professional consistent and energetic when they welcome the guests stay at a Heritage property. Our Guest Experience Hosts will articulate the story, inspiration, behind the experience of Heritage, while prioritizing and being mindful of the guests needs. The Guest Experience Host is an essential support to the Front of House team in creating unforgettable experiences for guests. Essential Duties and Functions/Responsibilities/Tasks: Maintain high level of positive and professional approach with coworkers and guests. Work with the back of house team in your venue to ensure that all guest requests are met. Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints. Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Maintain the upmost confidentiality and care with guest information. Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable. Benefits: Part-time employees receive: Dental & Vision! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. 2 years or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred. High school diploma or equivalent experience/training. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Responsibilities

The Guest Experience Host serves as the primary point of contact for guests, setting the tone for their stay by welcoming them professionally and articulating the story and inspiration behind the Heritage property. Essential duties include maintaining a positive approach, collaborating with the back-of-house team to fulfill requests, and basing all decisions on guest happiness, especially when resolving complaints.