Guest Experience Host (Front Desk) - The City Forum at Project 2231

Clarksville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Detail-Oriented, Organizational Skills, Physical Stamina, First Aid Certification, Team Management, Electronic Equipment Troubleshooting

Industry

Hospitality

Description

About the Role: As the very first smile guests see, you set the stage for everything that follows. A Guest Experience Host is part greeter, part guide, and part magician — making every arrival feel like the start of an unforgettable adventure. Responsibilities: * Welcome every guest with genuine warmth and excitement * Assist with ticketing, memberships, and guest questions * Provide guidance about attractions, events, and special offers * Handle transactions quickly and accurately What We’re Looking For: * Excellent communication and people skills * Detail-oriented and organized in a busy environment * A natural ability to make people feel welcome Why You’ll Love Working Here: You’ll be the heartbeat of The City Forum, where a simple smile can turn someone’s day into something magical. Minimum Qualifications: * High school diploma or equivalent. * Strong communication skills to effectively instruct and engage participants. * Ability to work in a fast-paced, physically active environment. * Basic knowledge of safety procedures and first aid. * Availability to work flexible hours including evenings, weekends, and holidays. Preferred Qualifications: * Experience in customer service or entertainment roles. * Previous experience with laser tag or similar recreational activities. * Certification in first aid and CPR. * Ability to lead groups and manage team dynamics. * Familiarity with electronic game equipment and troubleshooting. Skills: Effective communication skills are essential for clearly explaining game rules and safety instructions to diverse groups, ensuring that all participants understand and enjoy the experience. Physical stamina and attentiveness are essential for managing the dynamic environment and responding quickly to any safety concerns. Customer service skills help in creating a welcoming atmosphere and resolving any guest issues promptly and professionally. Preferred skills such as first aid certification and experience with electronic equipment enhance your ability to maintain a safe environment and troubleshoot technical issues efficiently Day shift Evening shift Night shift Weekend (Saturday and Sunday) and Holiday availability (Except Easter, Thanksgiving, and Christmas) is required for all shifts

Responsibilities

As a Guest Experience Host, you will welcome guests with warmth and assist them with ticketing and inquiries. You will provide guidance on attractions and handle transactions efficiently.