GUEST EXPERIENCE EXPERT (NIGHTS), FRONT OFFICE - LONDON HEATHROW MARRIOTT

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands? The London Heathrow Marriott Hotel is looking for dedicated individuals to join our team. At Marriott, we believe in creating memorable experiences for our guests.

PREFERRED QUALIFICATIONS:

· Education: High school diploma or G.E.D. equivalent.
· Related Work Experience: At least 1 year of related work experience in a customer service role.
· Supervisory Experience: None required.
· License or Certification: None required.

· Welcome and assist guests with check-in and check-out processes.
· Provide information about hotel amenities, services, and local attractions.
· Handle guest inquiries, requests, and complaints promptly and professionally.
· Coordinate with other departments to ensure guest satisfaction.
· Maintain accurate records of guest interactions and transactions.
· Process payments and manage reservations using systems such as Opera and GXP.
· Enroll guests in the Marriott Bonvoy program to enhance their stay experience.
· Conduct walkaround security checks to ensure the safety and security of the hotel premises.
· Deliver room service orders promptly and professionally.
· Perform night audit tasks, including balancing accounts, preparing financial reports, and managing front desk operations.