Guest Experience Host - Semiramis InterContinental Cairo at IHG Career

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Complaint Handling, Interpersonal Skills, Administration, Time Management, Problem Solving, Microsoft Office, English Language, Reservation Management

Industry

Hospitality

Description

About Us At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as a Guest Experience Host. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills. Your day to day Receive and welcome all guests to the Restaurant. Allocate tables to walk-in guests, or as per their advance booking requirements, and escort them to their tables and ensure that their seating arrangements are satisfactory. Attend to initial guest requirements before handing over to station Waiter/ Captain. Answer telephones and handle enquiries and bookings, giving a prompt and professional service. Acquire an in-depth knowledge of the Menu, Wine List and any special Promotions so as to recommend to the guest appropriately, so as to maximize sales. Oversee the activities of the waiting staff and assist where necessary. Maintain and periodically change Menu and Menu Inserts as directed. Communicate any special requirements regarding table bookings to Supervisors/ Restaurant Manager. Be familiar with guests’ names, their preferences concerning food, beverage, service and tables and tend to the guests accordingly. Make special arrangements by referring to Guest History Record. Attend to all departing guests ensuring a courteous farewell Prepare daily reservation reports and communicate expected guest volumes to the restaurant management team. Support the team in achieving guest satisfaction and service quality standards Ensure the reception and waiting areas are clean, organized, and presentable at all times What we need from you Minimum 1 years' experience in a hotel front office department preferably Fresh graduates are welcomed. Excellent customer relations, problem solving and time management skills University graduate Excellent communication skills Skilled in customer service. Highly presentable appearance Excellent interpersonal and communications skills Administration skills (Microsoft Office) Excellent command of English language What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The host is responsible for welcoming guests, managing restaurant reservations, and coordinating seating arrangements. They also provide menu recommendations to maximize sales and ensure a high standard of guest satisfaction.