Guest Experience Host at Travel Leisure Co

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greeting, Registering, Information Provision, Paperwork Completion, Communication Equipment Use, Tour Generation Assistance, Sales Appointment Generation, Rapport Building, Customer Service, Check In Process, Articulating Benefits, Meeting Targets, KPI Achievement

Industry

Hospitality

Description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You'll Shine Greeting and registering of owners and guests Providing information on local area attractions Completion of all department related paperwork Using all communication equipment including telephones, facsimiles and computers Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications Meet guests face to face or phone-based, and generate sales appointments for our sales centers located at our amazing resorts and via livestream Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process Clearly articulate the benefit of traveling within Travel & Leisure's community Meet targets and KPI's as set by the business This role requires you to be available for weekend and public holiday shifts. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

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Responsibilities

The host is responsible for greeting and registering owners and guests, providing local information, completing department paperwork, and assisting with tour generation to meet qualification specifications. This role also involves meeting guests to generate sales appointments for sales centers and ensuring a high level of service during the check-in process.