Guest Experience - LEAD at SSA Group, LLC

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

21.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Ticketing, Admissions, Communication, Computer Skills, Word Processing, Conflict Resolution, Operational Reporting, Safety Protocol Monitoring

Industry

Hospitality

Description

The Pearl Harbor Historic Sites include: Pearl Harbor National Memorial, Battleship Missouri Memorial, USS Bowfin Submarine Museum & Park and Pearl Harbor Aviation Museum. Here is your opportunity to work in one of the most visited historical sites in the world. If you have a love of country, history and people, we would love to have you join our team!! We have a full-time position available for Guest Services Lead in our Ticketing/Admissions Team. This position requires SATURDAY and/or SUNDAY availability. Please apply if the following applies to you: · Energetic, reliable, punctual, dependable, & trustworthy · Excellent Customer Service with Aloha · Flexible and able to adapt to changing routines, priorities, job conditions · "Can do" attitude; work cooperatively with all levels of staff · Basic computer skills including word processing, internet and email. · Able to stand for long periods of time, mostly outdoors Flexible hours, shifts between 6:30am-5:30pm daily, 35-40 hours per week. Job Duties include, but not limited to: Exceptionally perform and execute all the duties and responsibilities for a Guest Services Associate. Hold meetings at the start of every shift to relay information on day’s events, team goals, safety and/or operational changes. Complete end of day closing procedures and reporting, quickly and accurately. Observe and react quickly to customer traffic flow and redirect team as needed. Assist with all guest service issues Work well with others and effectively communicate to complete tasks and maintain a positive work environment. Treat each team member fairly, without bias and be the example for employees to follow. Consistently monitor and ensure that all SSAfety protocols are being followed. The successful candidate is outgoing and friendly, able to communicate effectively with team members and enjoys engaging with our guests. If you wish to work in a historically rich environment and would like to join our team, please apply today! Include job history and prior employer contact information along with your schedule availability. As our locations are on an active military base, you will need to successfully pass a background check for employment. Please submit a resume with your availability. OFFICE USE ONLY: #LI-DNI

Responsibilities

Lead the ticketing and admissions team by conducting shift meetings and managing customer traffic flow. Execute closing procedures and ensure all safety protocols are followed while maintaining a positive work environment.