Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

OUR WORLD IS YOUR PLAYGROUND!

Job Description
A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager.
Working within our operations team you will establish quality and standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
You will guide and mentor the Operations team to ensure total guest satisfaction
Target profitability for the business whilst maintaining high standards
Create and maintain business reports reflecting operational movement
Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets

Qualifications

• Previous experience working in a hotel environment is necessary at a Supervisor or Management level
• A passion for interacting with people and a desire to go above and beyond to assist our guests.
• Proven experience in managing a team.
• Opera knowledge
• Willingness to work shifts, weekends and public holidays as part of the job role
• Have a valid Responsible Service of Alcohol certificate

Please refer the Job description for details