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Guest Experience Manager at Accor

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communication, Interpersonal Skills, Problem-Solving, Conflict Resolution, Knowledge of Hotel Operations, PMS Systems, Leadership, Team Management, Fluency in Multiple Languages

Industry

Hospitality

Description

Company Description Novotel Bangkok Platinum Pratunam is located in Bangkok's Pratunam district at the heart of the city's fashion and shopping hub. This hotel caters to modern lifestyles, allowing you to easily switch between work & leisure and family time in its 288 perfectly designed rooms and suites. Novotel Bangkok Platinum Pratunam offers high-level comfort and relaxation for all guests whether for leisure, wellness or business. Job Description Develop, implement, and oversee guest satisfaction and loyalty programs. Represent management to guests, building trust and intervening at key moments of the customer journey. Drive innovation and continuous improvement to ensure memorable guest experiences. Monitor customer feedback, anticipate needs, and implement corrective action plans. Coordinate with operational services to guarantee smooth guest stays. Lead daily team briefings and interact positively with other departments. Qualifications Strong communication and interpersonal skills. Problem-solving and conflict resolution abilities. Knowledge of hotel operations and PMS systems. Leadership and team management experience. Fluency in multiple languages is a plus. Additional Information I

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Responsibilities

The Guest Experience Manager will develop and oversee guest satisfaction and loyalty programs while representing management to guests. They will drive innovation and ensure memorable guest experiences by monitoring feedback and coordinating with operational services.