Guest Experience Manager at Accor

, North Ari Atoll, Maldives -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Guest Satisfaction, Problem Resolution, Root-Cause Analysis, Hotel Operations, Microsoft Office, Leadership, Business Improvement, Feedback Management, KPI Monitoring, Loyalty Programs, Team Collaboration, Communication, Customer Service, Hospitality Management

Industry

Hospitality

Description

Company Description Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game. Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage. Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery! "Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Support the leadership to lead and grow all Guest Experience initiatives within the property Focuses on guest satisfaction and identifying business improvement opportunities Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services Fully master guest satisfaction tools to monitor and drive KPI(s) Manage responses to all guest feedback, as per Accor Hotels’ recommendations Share guest insights regularly during team briefings Performing root-cause analysis in each touchpoints, problem resolution & prevention plans, following-up on necessary actions and implementation Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist Qualifications Bachelor’s Degree in Hospitality or related field Strong user knowledge of Microsoft Outlook and Microsoft Office tools; Experience in 5-star Hospitality required Strong background in hotel operations (minimum of 5 years in hotel operations including at least 2 years as a Duty Manager / Assistant Manager position) Prior experience in Maldives can be advantageous Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor Hotels Worldwide Develop your talent through learning programs by Academy Accor Opportunity to grow within your property and across the world! Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Responsibilities

Support the leadership to lead and grow all Guest Experience initiatives within the property, focusing on guest satisfaction and identifying business improvement opportunities. Manage responses to all guest feedback and perform root-cause analysis for problem resolution and prevention plans.