Guest Experience Manager, Conrad Corfu at Numo Hotels & Resorts

Corfu, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Service Excellence, Communication Skills, Teamwork, Complaint Handling, Guest Feedback Analysis, Training, Concierge Services, VIP Management, Hotel Management Systems, Microsoft Office, Integrity, Respect, Kindness, Creativity

Industry

Hospitality

Description

About Us At Numo Hotels & Resorts, we exist to redefine the essence of hospitality through a New Modern approach - that’s what our name, NUMO, stands for. It’s a philosophy that combines sophisticated simplicity and a strong sense of place with fresh ideas, where every detail is created with today’s traveler in mind. We design destinations that feel both grounded in culture and forward-thinking, offering experiences that stay with you. Our portfolio includes Numo Ierapetra (Curio Collection by Hilton), Numo Mykonos and Conrad Corfu (opening in 2026), the newest addition to our expanding family destinations. Conrad Corfu Conrad Corfu, opening in 2026, is the latest addition to the Numo Hotels & Resorts portfolio. More than a place to stay, it’s a destination where authentic Corfiot heritage meets stylish modern living, designed to connect people with culture, nature, and each other. Key Responsibilities Oversee daily Guest Experience operations, ensuring exceptional service. Collaborate with all departments to deliver seamless guest experiences. Organize and manage VIP arrivals, concierge services, and guest tours. Personally welcome VIPs, high-profile guests, and Hilton Honors Elite members, ensuring all preferences are met or exceeded. Supervise personalized service delivery and maintain updated guest profiles. Handle complaints and guest recovery procedures professionally. Analyze guest feedback, reviews, and KPIs; prepare reports and suggest improvements. Lead, schedule, and train the Guest Experience team to maintain service excellence. 3 years minimum experience in similar position in 5-star hotels’ Certificate of studies from accredited School for Tourism Excellent command of English language, additional foreign languages (preferably German) would be considered an asset Strong computer skills and excellent knowledge of Microsoft office Familiarity with hotel management systems, specifically Opera, is a plus Excellent communication skills and teamwork spirit At Conrad Corfu, joining our team is a unique opportunity to grow your career in a world-class luxury environment. Our Team Members enjoy: Competitive pay that recognizes your talent and contribution On-the-job training and workshops to keep your skills sharp Career growth opportunities at every stage of your journey Accommodation provided, allowing you to live the destination, not just the job Daily meals in our staff restaurant Discounts at our on-site outlets Uniform provided Laundry allowance Access to the global training platforms and our library for learning, personal development, and career growth Exclusive hotel rates and special offers for team members in the international hotels of the brand Winter work abroad opportunities, to explore international career paths But before we meet, check out the main VALUES that represent the company and thus we are looking for in you: Teamwork – We’re stronger together! Integrity – Do the right thing, even when no one is watching! Respect – We honor all voices, and every idea counts! Kindness – A smile goes a long way! Creativity – If you can think outside the box and color outside the lines, you're our kind of person! At Conrad Corfu, this is more than a job - it’s a chance to be part of a legacy of excellence in luxury hospitality! We are an equal opportunities employer – All applications will be considered as confidential. Only suitable candidates will be contacted. #ShapeTomorrow

Responsibilities

Oversee daily Guest Experience operations and ensure exceptional service. Collaborate with all departments to deliver seamless guest experiences and manage VIP arrivals.