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Guest Experience Manager - FIVE LUXE JBR at Five Hotels and Resorts
Dubai, , United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

26 Nov, 25

Salary

0.0

Posted On

26 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description
Responsibilities
  • Greets and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly Planned and Coordinated.
  • Stays aware of Credit Policies and Procedures, liaising closely with the Finance Department to implement credit procedures.
  • Ensures Credit/Payment is completed for all Guests checking in, maintaining regulated and meticulous Financial Control.
  • Oversees Lobby Operations and assists Duty Managers when required.
  • Keeps the Front Office Manager informed of critical issues, contributing to Operational Excellence.
  • Liaises closely with other Departmental Leaders to provide support where required.
  • Prepares a Work Schedule for the Guest Relations Team.
  • Coaches, Counsels, and Disciplines other ‘FIVERs,’ providing constructive feedback and conducting regular Performance Appraisals.
  • Conducts interviews for all Open Lobby Positions.
  • Enforces all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking corrective action when required.
  • Assumes the role of Controller in Emergency Situations until relieved by senior management, maintaining a vigilant and Industry-Leading Approach to Safety.
  • Immediately actions all special Guest Requirements and Requests, upholding FIVE’s famed ‘FIVE-Star’ Service.
  • Acts as a continual source of Information, Help, and Assistance to all Gguests.
  • Supervises Suite Allocations and handles Group Arrivals and Departures.
  • Oversees and addresses outstanding Front Office duty issues, ensuring a seamless operation.
  • Monitors and promptly responds to all CSI feedback relevant to the Front Office.
  • Attends daily Rooms Division Briefings and daily Leadership Team Briefings in the absence of the Front Office Manager.
  • Acts as Duty Manager when scheduled, providing leadership during shifts.
  • Is proficient and knowledgeable with FIVE’s PMS and Micros.
  • Has a Full and Comprehensive Knowledge of FIVE, including all departments, services, and outlets.