Guest Experience Manager at GENERATIONS ADVENTUREPLEX LLC

Mishawaka, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

20.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Safety Compliance, Team Leadership, Guest Experience, Revenue Management, Event Coordination, Scheduling, Cash Handling, Customer Service, Problem Resolution, Upselling, POS Systems, Decision Making, Multitasking, Staff Training

Industry

Entertainment

Description

Description Role Summary The Guest Experience Managers serve as primary leaders of front-of-house operations, responsible for delivering a seamless, energetic, and safe guest experience. Similar to a hotel front desk manager overseeing check-in and guest flow, this role manages the full guest journey—from arrival and registration through safety briefings and the starting line—while coordinating staff, schedules, and service standards in a fast-paced entertainment environment. Key Responsibilities Operations Management Oversee ticketing, registration, waiver completion, and race scheduling to ensure efficient guest flow and minimal wait times. Ensure systems and processes support quick check-in and accurate guest tracking. Safety & Compliance Ensure all guests receive clear, consistent safety briefings prior to racing. Verify participation requirements (height, weight, age, and waiver completion). Enforce safety rules and respond appropriately to incidents. Team Leadership Train and schedule other hospitality team members Coach staff on guest interaction, upselling, safety awareness, and teamwork. Set performance expectations and model a high-energy, guest-first attitude. Guest Experience Handle guest concerns, complaints, and incident resolution with professionalism and empathy. Maintain a welcoming, fun, and energetic atmosphere at all times. Ensure consistent service standards across all guest touchpoints. Revenue & Sales Manage daily cash handling, reconciliation, and deposits. Drive upselling of race packages, memberships, merchandise, concessions, and add-ons. Support achievement of daily and monthly revenue goals. Facility Oversight Coordinate with maintenance and mechanics to ensure attractions are ready. Ensure the lobby, pit area, track, and guest spaces are clean, organized, and professional. Identify operational issues and escalate as needed. Event & Group Coordination Lead execution of birthday parties, corporate events, group outings, and racing events. Ensure events start on time, run smoothly, and exceed guest expectations. Coordinate staffing, schedules, and setup for special events. Schedule and Compensation Must be available to work evenings, weekends, and holidays, which are peak operational times. Full and Part Time Opportunities Available Compensation Rate: $20 per hour Employee discounts on activities and events. Medical, Vision and Dental Plans Available. Opportunities for professional development and growth within the company. Requirements Qualifications Minimum of 2 years’ experience in hospitality, family entertainment centers, attractions, or high-volume retail/service environments. Strong leadership, communication, and customer service skills. Proficiency with Point-of-Sale (POS) systems and basic cash controls. Ability to multitask and make quick decisions in a fast-paced setting.

Responsibilities

The Guest Experience Manager leads front-of-house operations, ensuring a seamless, energetic, and safe guest journey from arrival through race start, while coordinating staff and service standards. Key duties include overseeing ticketing, enforcing safety compliance, leading hospitality teams, resolving guest concerns, and driving revenue through sales and event execution.