WE’RE LOOKING FOR A VIBRANT AND PROACTIVE GUEST EXPERIENCE MANAGER (GXM) TO BE THE HEART OF OUR FRONT-OF-HOUSE, CREATING A SEAMLESS, FIVE-STAR EXPERIENCE FOR EVERY VISITOR.

Reception UK (RUK) is an established reception and concierge service, and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. We are looking for someone that wants to join our fast-growing team, believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.

• As the key Front of House resource, the GXM will provide a welcoming, helpful, and professional first point of contact to all callers and visitors. First impressions are extremely important.
• Provide a high-quality service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries.
• Organise the business lounge and tidy once each guest has finished, ready for the next event. Ensure tea, coffee and soft drinks are kept well stocked. The GXM will need to deal with stock control and liaise with the Facilities Manager to order stock.
• Offer visitors water, tea and coffee where applicable.
• Answering all incoming telephone calls and resolving queries ensuring accurate, comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up.
• Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities manager or tenant as required.
• Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building. Key management procedures must be adhered to.
• Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date.
• Monitoring and ordering office supplies and maintaining office equipment in the reception area.
• Assist the Facilities Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation, and compliance.
• A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors.
• Contractors- Oversee any works that may take place, inspect and report back to Facilities Manager once works are completed, ensuring tenants are updated on client’s request.
• Monthly newsletters are to be agreed with client, ensuring they are informative, fun, interactive and elevates tenant liaison.
• Know your area- restaurants, pubs, nearest station with directions and any local areas of interest.
• Identify local businesses / amenities who are providing discounts and share these with tenants.
• Minimum of 1 pop up stall or event i.e. MacMillian Coffee Morning to be arranged for reception area per month.
• Responsible for plant/flowers on the reception desk i.e. watering and liaising with us as necessary if they are not looking healthy.
• Responsible for managing the installation of the Christmas tree and decorations and organising a Christmas inclusive event for the tenants.
• Always ensures a good handover to those covering lunch time and when on annual leave – provides notes/ensuring everything is up to date.Attend regular meetings with tenants along with Facilities Manager - every 6 months
• What We’re Looking For:
• Previous experience in a similar front-of-house or customer service role.
• Outstanding personal presentation and communication skills.
• Strong organisational abilities with the ability to multitask effectively.
• Proficiency in Microsoft Office and other digital platforms.
• Good knowledge of health & safety regulations.A proactive, problem-solving mindset with a passion for customer experience.
• Employee Benefits
• Holidays: 20 + 8 Bank Holidays + 2 ESG Leave Day
• Pension: 3%
• Uniform: Provided
• Death in service
• Cycle to work scheme
• Employee assistance programme
• £45 Optical care scheme
• HSF- Cash plan
• Right to work scheme
• Pension
• Recruitment incentive scheme
  We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.