Guest Experience Manager

at  Impact Kitchen

MAKE YOUR IMPACT

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday. Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).
In addition to our 7 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city’s major sports teams and top athletes through our catering and culinary programs and partnerships.
Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

GUEST EXPERIENCE MANAGER

As a Guest Experience Manager (GEM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. Responsible for leading the guest experience (front of house) team to success. Our GEM’s lead the guest experience team in creation of positive interactions at all moments in the guests journey. You create a sense of community while your team takes orders, servs or sides. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. The Guest Experience Team is the first point of contact in our guest’s journey and the last point before they leave.

SKILLS

• 2 years of restaurant team leadership & management
• Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
• Ability to execute and thrive in a quick paced hospitality environment
• Exceptional time management and organizational skills with the ability to multitask when required
• Be able to work in a standing position for extended periods of time
• Availability to work days, evenings, and weekends as business requires
• Champion for food safety and public health practices
• Food Handlers Certification
• Barista experience
  This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.