Guest Experience Manager | InterContinental Pokhara Resort at IHG Career

Pokhara, Gandaki Province, Nepal -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Dealing With Difficult Interactions, Working Under Pressure, Managerial Experience, Customer Service, Flexibility, Guest Service

Industry

Hospitality

Description

IHG, a leading global hospitality company is bringing to life InterContinental Pokhara Resort, a serene haven perched on a hill and within a community forest, overlooking the tranquil waters of Begnas Lake. This soon-to-be-iconic luxury destination seeks talented and passionate individuals to fill multiple career opportunities. If you share our passion for delivering exceptional guest experiences and driving excellence in every aspect of hospitality, we invite you to join us on this exciting journey. Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Experience Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us. A little taste of your day-to-day: Every day is different, but you’ll mostly be: * Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements * Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner * Keeping close contact with guests for feedback, complaints and compliments – and following it up * Managing, recording and resolving guest or customer complaints promptly * Keeping other operating departments in the loop with important guest experience matters – from Food and Beverage and Maintenance to Housekeeping and Front Office What We need from you: * Excellent verbal and written communication skills * Ability to deal with difficult interactions and work under pressure * Managerial experience working in a customer service function * Flexibility to respond to a variety of different work situations * A passion for delivering an exceptional level of guest service What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The manager will serve as the primary contact for VIP guests, ensuring all departments are briefed on their needs, while also regularly seeking verbal feedback from customers. Responsibilities include managing, recording, and promptly resolving guest complaints and keeping operating departments informed about important guest experience matters.