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Guest Experience Manager- Luxury Hospitality at UNIVERSITY OF VIRGINIA HOST PROPERTIES INC
Charlottesville, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Team Management, Communication, Interpersonal Skills, Hotel Management Software, Microsoft Office Suite, Multitasking, Problem-Solving, Attention to Detail

Industry

Hospitality

Description
Description Boar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office. Candidates must have prior experience in luxury hospitality environments, particularly within 4- or 5-star properties. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service. Key Responsibilities: - Supervise front office staff, including concierge - Ensure smooth check-in and check-out processes for guests - Address guest inquiries and resolve any issues promptly - Manage reservations and maintain accurate records - Collaborate with other departments to enhance guest satisfaction - Train and mentor front office staff to uphold service standards - Monitor and manage front office budgets and expenses - Implement and maintain front office policies and procedures Requirements Requirements - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Proficient in hotel management software and Microsoft Office Suite - Ability to multitask and work in a fast-paced environment - Strong problem-solving skills and attention to detail - Flexibility to work various shifts, including weekends and holidays We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort. If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply.
Responsibilities
The Guest Experience Manager will supervise front office staff and ensure smooth check-in and check-out processes for guests. They will also address guest inquiries, manage reservations, and collaborate with other departments to enhance guest satisfaction.