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Guest Experience Manager at Minor International

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Hotel Operations, Communication Skills, Organizational Skills, People Management, Opera Systems, Luxury Hospitality, Team Coordination

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible. Qualifications Strong Minimum 2 years in Front Office supervisory or similar roles in a luxury hotel Excellent communication skills - Fluent in English both verbal and written Good organizational and people management skills Familiar with Opera Systems Company Location: Anantara Riverside Bangkok Resort

Responsibilities

The Guest Experience Manager is responsible for maximizing guest satisfaction and coordinating hotel operations. This includes ensuring team members are knowledgeable about hotel products and services and monitoring guest arrivals and requests.