Guest Experience Manager

at  TeamSport

ABOUT US:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 35 tracks in the UK, 3 in Germany and 2 in the Netherlands and we are expanding further…but it’s not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

THE TEAMSPORT EXPERIENCE:

Beyond karting, we offer multi-activity experiences. Imagine growing with us as we aspire to hit 66 sites across the UK and Europe by 2026. Join us in creating memories, driving success, and making TeamSport the ultimate workplace adventure!

THE ROLE:

The Front of House Manager’s role is to ensure that all team members are fully trained in all key aspects to deliver the key mission set out by the business. You are the face of TeamSport customer service and must always strive to deliver a world-class customer experience whilst maximising secondary spending throughout all key areas. As Front of House Manager, your key role will be based in the reception area of the business.

WHAT YOU WILL BE DOING:

• Managing and leading the Front of House team
• Meet and greet customers, providing a fantastic customer experience for all
• Directly manage the day-to-day operation of Front of House ensuring that safety remains at the forefront of all crew members working at the site
• Ensure the Brand Standards are adhered to at all times
• Making sure the Standard Operating Procedures are continuously and rigorously followed and understood by all crew members through regular training sessions and comprehensive inductions
• Managing all administration, including rotas, compliance with Health and Safety, stock control and training
• Taking part in the Recruitment Sessions at track
• Working with the General Manager to achieve and exceed levels of profitability
  This is a full-time position; shifts are based on 42.5 hours per week. Monday to Sunday, including weekends and late evenings. Flexibility is vital for this role. In return, we offer a great place to work, quarterly bonuses, and career progression!