Guest Experience Manager: Treasure Island Resort at My NRMA

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Experience Management, Activities Program Design, Event Hosting, Team Development, Recruitment, Coaching, Rostering, Operational Excellence, Safety Compliance, Customer Service, Organizational Skills, Event Calendar Management, Public Speaking, Engagement

Industry

Travel Arrangements

Description

Company Description With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. Job Description Ready to create unforgettable holiday magic? Are you a high-energy leader who loves bringing people together and turning great moments into lifelong memories? We’re looking for an inspiring Guest Experience Manager to transform and elevate Guest Experience and Activities at NRMA Treasure Island Resort. This is a Full Time, salaried, leadership role for someone ready to build, lead and energise teams while delivering next-level holiday fun for guests of all ages. If you thrive in a vibrant resort environment, aren’t afraid to jump in (yes, even hosting trivia or leading a dance), and want to shape experiences guests talk about long after they leave, this could be your dream role. As Guest Experience Manager, you’ll take ownership of the resort’s Guest Experience and Activities function. You’ll lead and develop a passionate team, design engaging programs, and oversee daily activities and special events that bring the resort to life. You’ll oversee Activities, Guest Experience and Pool Attendants, and play a key role in delivering calendar-based resort events and group experiences, particularly during peak and holiday periods. What You’ll Do Lead & Inspire: Build, lead and motivate a high-performing Guest Experience and Activities team, creating a positive, energetic and inclusive culture. Design Exceptional Experiences: Create, plan and deliver a diverse and exciting activities and events program — from themed celebrations and school holiday programs to movie nights, arts & crafts and family-friendly entertainment. Be Hands-On: Actively host and support activities when needed, setting the standard for guest engagement, confidence and fun. Own the Events Calendar: Work closely with the Resort Manager to develop, manage and continuously improve the resort and group events calendar. Develop Your Team" Recruit, train, coach and roster team members, supporting their growth and ensuring consistent, high-quality guest experiences. Operational Excellence: Oversee equipment, conduct audits, and ensure all activities are delivered safely, compliantly and to brand standards What You’ll Bring Proven experience leading, supporting and training teams in a guest-focused or activities-based environment. A vibrant, outgoing personality with a genuine passion for creating memorable experiences. Confidence hosting events, using a microphone, and engaging groups of all ages. Experience facilitating group activities, events or entertainment programs. Strong customer service skills and the ability to make every guest feel welcome. Excellent organisational skills with experience managing schedules and event calendars. Flexibility to work weekends, public holidays and school holiday peak periods. A valid Working with Children Check (or willingness to obtain one). What’s in it for you? At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave and well-being benefits to balance all of life's priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know you belong: We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now, we cannot wait to hear from you! As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. Department: Activities

Responsibilities

The Guest Experience Manager will take ownership of the resort’s Guest Experience and Activities function, leading and developing a team to design engaging programs and oversee daily activities and special events. Key duties include building and motivating the team, creating diverse activities, hosting events, managing the events calendar, and ensuring operational excellence and safety standards.