GUEST EXPERIENCE NAVIGATOR-DESK - FULL TIME at WATSON CLINIC LLP

Lakeland, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, Customer Service, Medical Terminology, Appointment Scheduling, Payment Collection, Demographic Verification, Patient Search, Eligibility Checking, EPM Software, IDX Alert Policy, Patient Care Support

Industry

Medical Practices

Description

Description Summary/Objective Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care. Essential Functions Verifies demographics and performs a complete patient search to avoid duplicate patients. Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols. Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances. Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner. Monitors reading material maintained in lobby, removing any items with inappropriate content. Keep lobby neat and clean throughout the day. Schedules and cancels appointments accurately following physician, provider, desk and location protocols. Proportionately arrives and schedules appointments. Runs report sets as applicable. Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment. Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area. Location and hours may vary, between Main and Highlands. Requirements Required Education and Experience: High school graduate or equivalent (GED). Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service

Responsibilities

Welcomes guests at registration desks, verifies patient demographics, and manages insurance eligibility and payment collection. Additionally, handles appointment scheduling and maintains the lobby environment to ensure a positive guest experience.